Hunter Douglas - WORST SERVICE- IMPOSSIBLE TO APPLY GUARANTEE
It's the second time I have problems with your Mexico City distributors. I bought a Odysee Room Darkening Color blind (and paid a ridiculous amount for it, with the guarantee still applying), and it stopped working more than two weeks ago.
Immediately I called a second distributor in Condesa (because I had a complaint before -that was never answered- of another Condesa distributor), they came, asked for my receipt and guarantee and promised to call back- I emphasized that it was urgent because it's the blind of my room. They never called back. I called at least 5 times in these past two weeks and received no attention.
Even when I asked for the address where I should bring directly the blind to make the guarantee aplicable (they charged me $1000 pesos to take it there), they did not give it to me. This TERRIBLE service impacts directly in your brand and I'll make sure that future customers know exactly what to expect from you
Reason of review: Warranty issue.
Monetary Loss: $10000.
Preferred solution: Let the company propose a solution.
I didn't like: Sucks, Deceitful warranty, Quality of blinds and hd staff.
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