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2.7

We have had Danmer shutters throughout most of our house but not the bedrooms. We've never had an issue with them but they're pretty expensive.

So we decided to get plantation shutters on our bedroom and also on a sliding door. We went through Home Depot for the purchase and installation. Everything went fine until now (3 years later) The connectors from the shutters to the bar are breaking off or coming out. We've tried to fix them but it's nearly impossible.

I sent on YouTube to see if there is a video for replacing them but nothing exactly right. I contacted Hunter Douglas and they sent me about 100 little clips to replace the ones that are broken. After paying a little over $3000 for these shutters why should I have to do any repairs? They told me that if they had someone come out to fix the shutters it would cost me over $100.

Now that's what I call customer service (NOT). So I called Home Depot to see if they stand by the products that they sell. No such luck. Again it would cost me to have someone come to fix them.

However they are sending me the special tool that you need to do the replacements. Isn't that nice of them?

We're supposed to take the bar off completely and replace the connectors and them put them back on. Sounds like a recipe for disaster to me.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Hunter Douglas Pros: Easy to order from home depot.

Hunter Douglas Cons: Customer service regarding warranty.

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Hunter douglas shutters are not Danmer made shutters they come from China Not nearly the same quality you always get what you pay for in shutters

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