The professional repair tech said the blind would be easy to fix but that Hunter Douglas no longer offered parts for my blinds.....an entire house full! I called HD and they said "your blind has been updated three times and parts are no longer available".
They offered nothing! They DID want me to take the nearest HD dealer's phone number to order NEW PRODUCT! OF COURSE!
But I am hereby giving Hunter Douglas a "Limited Lifetime Guaranty" that I will never purchase Hunter Douglas products within my "limited lifetime"!
A reasonable alternative is that the factory provide a 50% discount on replacement product, on condition that the old product is returned to the dealer. That way a "lifetime guaranty" would at least have a LITTLE MEANING.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of hunter douglas blinds. Hunter Douglas needs to read this review and look into the issue (if any) according to poster's claims.