Not resolved
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Warranty
Website
0 comments

I have a patio door sized roller shade operated by remote control. I purchased through Costco but they no longer sell and the installer went out of business. The blind broke two years ago (due to cleaning lady error) and was out for repair for eight weeks. The repair person (referred by Hunter Douglas customer service) was NOT happy as he wanted new sales vs. repair.

The blind is now stuck in the up position. All attempts to repair on my own (batteries, manual switch, etc.) haven't worked. Hunter Douglas Customer Service sent a new battery storage container, thinking that might be the problem....and, of course, they sent the WRONG one.

The whole purpose of these blinds is to protect the wood floor and oriental rug for a Western exposure window. Once again, it is summer and the blind is broken.

I am so frustrated with this product. If I had known, I would have NEVER purchased a remote control product.

Review about: Hunter Douglas Blin Repair.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I didn't like: Pro, Product quality and customer service cavalier attitude.

Review #1282128 is a subjective opinion of

Private message
Helpful? Yes 0 No 0
Report

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

Hunter Douglas Most Helpful Reviews

More

Hunter Douglas Reviews

More

Hunter Douglas Products and Services

All Hunter Douglas Products

You May Also Like

Hunter Douglas - Poor response and resolution
Hunter Douglas
"I purchase a set of blinds for a sliding door. They did not perform well and I called the dealer several times. Eventually calling a alternative dealer doe to lack..." Read more
Craftmaster Furniture - Buyer BEWARE!!
Craftmaster Furniture
" Purchased a leather sofa and reclining chair from locally owned furniture store - total spend $2400.00. The leather furniture was Craftmasters "Encore" line. The salesman told us this was..." Read more
Ashley Furniture - Leather Sofa Peeling
Ashley Furniture
"I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..." Read more
Hunter Douglas - Terrible customer service. Defective product.
Hunter Douglas
"Ordered Silhouettes for our panoramic windows. It is a 2 in 1; meaning two blinds on one system. Product failed right out of the box. The left side would not..." Read more
Letgo - Person listed my number on their listing
Letgo
"Someone is using my phone number for their listing. It’s for a 2002 Mini Cooper and my number is9142947864. Please take it down I’m getting calls all day and night..." Read more
Zomato - Very poor service with poor customer care support
Zomato
"Hi, I am Hirali.. I had place an order from Borivali west restaurant around 8.30 in the evening on 17th June, 2018. It was supposed to be delivered at 9.31pm,..." Read more
First American Home Warranty - The worst
First American Home Warranty
"Find another home warranty company to choose from. I had a hot water heater issue which was so called covered under warranty. I had to pay 450.00 for a replacement...." Read more
Perdue Farms - Dissatisfaction
Perdue Farms
"I just literally pulled a foreign object from my chicken which looks to me like a little piece of a rock I compared it with the bone trying to give..." Read more