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My advice, save the extra money and don't buy Hunter Douglas Blinds. How many of you plan to be in the same house in 5 years, ten years, etc from now? The warranty does not transfer.

I purchased a home 10 years ago and the previous owners had purchased Hunter Douglas blinds. At the time of sale, we had spoke to a Hunter Douglas rep that said that Hunter Douglas stood behind their products and the warranty was a lifetime warranty. There was no mention of it applying only to the original owner or any other terms that would impact the warranty.

The blinds are literally peeling apart (see pictures) and just recently the string broke so they no longer work.

I went to a Lowes in Calgary, AB to replace the blinds and the sales person said too that Hunter Douglas stood by their product, and before I purchased another set of blinds, I should call them. She tracked down a number for me and so I called.

I sent pictures of the disintegrating blinds (see pictures), spoke to a rep - they called me back today, two and a half weeks later, they will not replace the blinds, but they offered to repair the broken cord. What sense does that make? Sure, let's repair the cord on a blind that is literally peeling itself apart. This was an insult!

The rep admitted that it has happened in the past that new home owners have had their blinds replaced or repaired, but I guess just not for me!!!

From a product perspective, I would be embarrassed to sell these blinds.

I will be buying new blinds, but they won't be Hunter Douglas - why bother spending the extra money - as you can see from the pictures, they don't last anyway!!!

Reason of review: Bad quality.

Preferred solution: Stand behind your product and replace the damaged blinds..

Hunter Douglas Cons: Quality of product, Service regarding warranty, Warranty, Time of response.

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