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Have spent thousands of dollars on Hunter Douglas blinds throughout my home. While they look beautiful, I was told the motors are done on 8 year old blinds. OK so I thought I could have them repaired, think again. I was told the PowerRise technology is obsolete and...
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Anonymous
jane doe

the unfortunate side of coming out with "newer updated" products is that over time the companies they bought the parts off of stop making said parts and they can no longer be ...

1.9
I liked
  • Product looked good
I didn't like
  • Product does not work
#1010794
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This situation has been going on since June,2016 and has continued.I spent $2,300.00 for one window... I contacted your Dealer last week and asked if the gap in the middle of the shade was in fact a gap or overlap of the vanes. He advised it was a gap. I asked John to...
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Anonymous
Robert

As of Thursday March 9,2017 this issue hasn't been resolved. Supplier called and asked if Rebart the installer had followed up and I told them not yet. Product was Re instal...

2.8
#1004348
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Spent over $10,00O on blinds 4+ years ago. Have Duette Architella Honeycomb, Silhouette and Luminette shades in our home. The only ones which haven't gone back for repair are the Luminette ... and fabric has seriously faded on these. We have repeatedly had the Duette...
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2.9
I liked
  • Selection
I didn't like
  • Reliability
#987054
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We have the wifi connected blinds. We spend way too much time trying to connect and trying to get everything to operate properly. the hub will not connect sometimes and we have to reinstall. the blinds will occasionally disappear from the list and have to be...
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2.0
#984775
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I have a automated window shade (Duette) by Hunter Douglas. It does not function well. It never functioned well. I visited a store in Stuart, FL that displayed Hunter Douglass on their window. First I was informed that the unit had a lifetime warranty. I was told to...
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Anonymous
Anonymous

I am still waiting for a remote to be mailed to me.These window treatments by Hunter Douglas are high dollar. They do not perform repairs after the warranty period even if you...

Anonymous
Nick

I am having a similar problem with Hunter Douglas power shades. I need a part on 7 year old power shades and they no longer make the parts. The customer service team is very u...

1.0
I didn't like
  • Customer service
#974868
Reply to reviews
The reps at company are just looking to make money. Customer service is poor and snotty. There are a lot of good blind companies out there, Hunter Douglas use to value their customers and created a quality product. They have cut production cost but has not reduced the...
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Anonymous
Pie

I ran into the same issue with customer service at Hunter Douglas. The agent was rude, she told me that in the blind word my shades are considered old at 7 years old. They no ...

#974372
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Electric/battery operated blinds. Great idea. Took two months of visits, measurements, delays in delivery then the installer. Worked for a week or so, then one of two didn't. Took months of visits, sending back one blind with a thin paper replacement window covering,...
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Anonymous
Anonymous

I am in the middle of what you went through. My blinds are one year old. The sales person/shop owner has been out to my house at least six times in the last 12 months to rep...

Anonymous
Anonymous

I have the same problem as you do. Apparently when Hunter Douglas makes a new shade they no longer make parts for the old ones. My shades are from 2009 and I can no longer get...

#974301
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I bought the Skyline panels under a year ago and I have the remote. The remote has gone out twice. Now after we have been North for the summer the panels are bowed. It is now a week since I called the dealer and no service. I bought the panels because a new light was...
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#969699
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We ordered hunter Douglas shades which were pricey. The order took 8 weeks to make, two of the shades were defective and had to go back and for one of the shades that was installed it looks as if one side is flush to the side of window and the other has a gap where...
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Anonymous
Anonymous

I have the exact problem. Shades were purchased for our slider doors. String kept breaking and was told they have a new product to replace the one larger shade and they want m...

#966371
Reply to reviews
We ordered 23 motorized window shades and 3 door shades. This was supposed to be the newest technology from Hunter Douglas. The cool thing was the app you can down load to operate your shades when not home. That was the only thing that worked consistently. The roller...
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#949517
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