what's the point with purchasing pricey blinds such as Hunter Douglas? That's the conclusion we've come to after two miserable experiences dealing w their headquarters upon two warranty issues within the first 10 years. Mind you, the blinds were installed properly and...Read more
Horrible blinds and even worse customer service. Their warranty is a lie! If anyone is considering blinds under no circumstances buy Hunter Douglas. From what I can tell they have turned into a pure scam of a company that had a good reputation but now they have changed...Read more
I purchased Hunter Douglas blinds with a lifetime warranty. After 1 year the thin cords started breaking and they said they said only the fabric was a lifetime warranty. Now my fabric has broke and they said there blinds only last 7 years so the fabric is not covered....Read more
I ordered 6 /1.5" Architella blinds. They cost over $3000. I am extremely disappointed! 2 were not working on day one. I had to pay a repairman to come fix two of them. One didn't even have the pulley engaged or assembled inside the headrail when he took it apart. It's...Read more
I have an appointment this coming Tuesday with HD to measure, and give estimates. I'm glad I decided to research this first. I'm going to cancel! I have a life policy I live by. Anything can, and most likely will, at some point will have issues. It doesn't matter what...Read more
- Product looked good
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- Other peoples experiences with customer service
I have hunter douglas blinds in 2 of my rooms and they both are broken. I called customer service 3 months ago and they send me parts to DIY the repair. I am not the most capable person to do this, so spend some money to get someone to come fix it. They told me that...Read more
Hunter Douglas - Horrible Customer Service
It took 5 months and 6 visits (with a no show/no call as well) to get properly fitted shades. I was told 2 months ago I would get a $250 check for some reparation. I've never received it. DO NOT BUY HUNTER DOUGLAS.
I want to complain about the service that I been promised but not received. I spent $1700. on an remote window cover above the bathtub. Ms. Chris initially helped us and was a perfect representative, then she was reassigned and handed us off to another representative...Read more
I purchased 10 duette blinds 25 years ago. Not only were they were beautiful and energy efficient, customer service was fast and courteous, even 20 years after purchase. When I remodeled our home of course I chose Hunter Douglas. This time I chose the Architella, lite...Read more
I purchased 17 blinds at a cost of just over $5000. A year and a half after they were installed, several of them started creeping up the window and would not close completely. When I called about having them recalibrated, I was told I would have to ship them to Toronto...Read more
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