Hunter Douglas Reviews and Complaints
Add to comparison
4
Issues
resolved
115
Total
reviews
$190K
Claimed
losses
$3.5K
Avg
loss
42.9K
Page
views
What was your experience with Hunter Douglas?
Customers don't like
- Customer service
- Warranty avoidance
- Unsatisfactory resolution for defective product
Customers like
- Product looked good
- Was ok until my blinds started breaking strings
- Our design consultant
I purchased Lite Rise blinds for six of my windows costing several thousands of dollars. Every one was cheaply made, failed several times requiring repair costs to me and I received virtually no support from Hunter Douglas. My recommendation would be to look for...
Read more
I purchase a set of blinds for a sliding door. They did not perform well and I called the dealer several times. Eventually calling a alternative dealer doe to lack of response. Second dealer referred me to HD for customer warranty issue. Their action was to engage...
Read more
Although Hunter Douglas has some very nice designs, I am now very disappointed with the customer service and longevity of the blinds. I purchased 3 different styles of blinds in 2008 for 2 rooms. In total, the cost was $6200 for 8 windows. I had no trouble in the...
Read more
I liked
- Originally liked the style selections
I didn't like
- Not enough product description for purchase
- Customer service
- Not enough fabric or color choice
My advice, save the extra money and don't buy Hunter Douglas Blinds. How many of you plan to be in the same house in 5 years, ten years, etc from now? The warranty does not transfer. I purchased a home 10 years ago and the previous owners had purchased Hunter Douglas...
Read more
I didn't like
- Quality of product
- Time of response
- Service regarding warranty
I had 4 Hunter Douglas motorized blinds installed in December of 2016. They are really nice shades, and they are effective in insulating against heat and cold. But I have never, ever been able to just enjoy having them, because they malfunction nearly every day. They...
Read more
I didn't like
- Unreliability of the automation of the shades
I've been buying Hunter-Douglas blinds for years instead of cheaper ones because of their "lifetime guarantee" (which they no longer advertise; now they have, I think, a 7-year-guarantee). My blinds break ALL THE TIME. The store I bought them from used to ship them for...
Read more
I liked
- Blinds
I didn't like
- Paying for constant repair and bait and switch about guarantee
Ordered Silhouettes for our panoramic windows. It is a 2 in 1; meaning two blinds on one system. Product failed right out of the box. The left side would not lower. Considering the amount of money we had spent, we requested new ones be made. The second set failed 6...
Read more
arcastel
Hunter Douglas would not replace or refund the window treatments. Instead, they offered to repair them. After being without blinds for 6 weeks they finally were reinstalled on...
Some of the 14 Duette blinds would not dock properly at the top. Response was yes that is problem and it is touch and go. Some might dock, others might not. Just the luck of the draw. That shocked me. Another would not lower to the floor. The motor on another was...
Read more
User
We also paid about 25K for motorized Silouette. This was the heavily rebated price during he end of year special in my area. It took a few month to get everything properly se...
Product
Roller shade in bedroom not measured correctly consequently new blind had to be remade. I called customer service to check on the new blinds on 4/28/18. Customer service reported that the blinds had arrived to the installer on 4/3/18. Customer service said that I would...
Read more
Similar to Hunter Douglas
I have a patio door sized roller shade operated by remote control. I purchased through Costco but they no longer sell and the installer went out of business. The blind broke two years ago (due to cleaning lady error) and was out for repair for eight weeks. The repair...
Read more
Product
I didn't like
- Product quality and customer service cavalier attitude
- Pro
"Resolved" but not to my satisfaction. Their lifetime warranty is a scam. The durability of the product leaves a lot to be desired. Would look for alternative window coverings...