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Some of the 14 Duette blinds would not dock properly at the top. Response was yes that is problem and it is touch and go. Some might dock, others might not. Just the luck of the draw. That shocked me. Another would not lower to the floor. The motor on another was...
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#1168108
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I choose Hunter Douglas for the quality and am very dissapointed. When my blind was delivered and installed, the material on the valance was bubbled. They ordered a replacement. That one was bubbled. They ordered another replacement...yes, it too came with bubbles....
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2.7
#1167660
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Hunter Douglas - Terrible customer service. Defective product.
Hunter Douglas - Terrible customer service. Defective product.
Ordered Silhouettes for our panoramic windows. It is a 2 in 1; meaning two blinds on one system. Product failed right out of the box. The left side would not lower. Considering the amount of money we had spent, we requested new ones be made. The second set failed 6...
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1.9
#1158340
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Hunter Douglas - What a joke.

Hunter Douglas
#1151149
1.0
Details
I ordered two sets of hunter douglas motorized blinds through home depot. Were now on the 3rd appoitment and once again they tell me the order didnt ship. Ill be upto 3 afternoons I've taken off work to be here for the installation. My advice, don't rely on them.
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Hunter Douglas - Expensive and defective

Hunter Douglas
#1122937
1.6
Details
Duette honeycomb hunter douglas blinds are not worth it. I have had them for 7 years with half of them not fjnctioning any more. Batteries changed. New battery wands installed and nothing. Beware
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Hunter Douglas - Horrible Customer Service

Hunter Douglas
#1069522
1.0
Details
It took 5 months and 6 visits (with a no show/no call as well) to get properly fitted shades. I was told 2 months ago I would get a $250 check for some reparation. I've never received it. DO NOT BUY HUNTER DOUGLAS.
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Hunter Douglas Customer Care Review

Hunter Douglas
#942483
1.8
Details
Blinds are beautiful. Customer service at the store level sucks (can't get anyone to answer my calls) and Hunter Douglas corporate shifts the blame back to the store. I paid a good sum thinking this was a solid company. At the end of the day, I Could have done better with a budget company
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I almost ordered HD's EverWood Blinds for our new house until I stumbled upon this website after doing some homework. Given the cost of HD's blinds, we decided it was worth some research before finally pulling the trigger. However, based on the horror stories on this...
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Anonymous
Room With A View

I've sold Hunter Douglas products along with other brands since 1998 and have never had a problem with the Hunter Douglas customer service department. They have always respond...

Anonymous
Anonymous

I sell hunter and these reviews seem staged. Angry people to begin with. My clients have no complaints because they've been given great customer service. And i don't get ...

#1150167
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Hunter Douglas - Duette Pleated fabric "not fit for purpose".
Fell apart within 2 years. Contacted Frank Gallagher Hunter Douglas UK NO SERVICE! Just instigated proceedings against the company. There is no after service, just avoidance of issues and deflection. Trying to shift the blame. A shining example of "corporate...
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Anonymous
Les Phillips

Not resolved as yet.Court proceedings instigated.

Anonymous
Grego

Go on then

1.4
I didn't like
  • Unsatisfactory resolution for defective product
#1148748
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I bought 2 Hunter Douglas blinds for my sons' rooms on 10/24/16 from Home Depot. I was assured that these were the best in USA. I paid a lot of money for these blinds. The installation services themselves are worthy of another negative review. Regardless, the blinds...
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1.5
I liked
  • Our design consultant
I didn't like
  • Deceitful warranty
#1145996
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I invested in top of the line window treatments with electric shades by "the best" Hunter Douglas electrical duets. To do any minor repairs the shades have to be sent by the "dealer"to their factory. If your dealer went out of business, you are on your own. No service....
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1.3
I didn't like
  • Unsatisfactory resolution for defective product
  • Deceitful warranty
  • No parts available after 5 years
#1140228
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Purchased their sillouette shades- $1,400 for 1 set of window shades for a large window. For that price, should be perfect right? I've spent most of the 7 years I've owned them with a sheet in my window, either sending them to be repaired, or waiting for them to be...
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1.8
#1134694
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Hunter Douglas is a company that is cleverly design to rip you off 1. All repairs have to be send to factory, sent by DEALER( the one that sold prod.)If dealers goes out of buss. you are on your own. 2.Very few dealers available and they have no access to parts. 3. If...
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#1120948
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We just spent $ on 2000.00 roller shades with ultraglide pull system. The pull cord keeps breaking or is pulled through the little plastic attachment and disappears up into the roller mechanism. We have to call the dealer each time and wait weeks for a repair. The...
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1.6
#1120779
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