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So these Duette shades are quite expensive and I bought a lot of them. Despite the cost I chose them b/c I thought they were going to be a company that stands by its products and actively helps out the customer. Even though this product is under warranty and was...
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Company wrote 0 private or public responses to the review from Nov 15.
#1401105
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Hunter Douglas - Don't purchase
I purchased bedroom blinds September, 2016. On July, 2018 the blinds stopped working; the blinds locked in the down position and wouldn't go up. I paid close to $1,300. The original sales person no longer works for Hunter-Douglas, nor does the original installer. I...
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Company wrote 0 private or public responses to the review from Nov 14.
#1400151
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I purchased 3 sets of blinds which cost me over $2,000. I had problems with raising and lowering them from the get-go. It is just under one year since I bought them and the strings one of the blinds snapped. After the blinds were installed I had numerous conversations...
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Company wrote 0 public responses to the review from Nov 09.
#1397010
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The motor of one of our 9 year old silhouette shades doesn’t work. The other two motorized shades work fine.....so far. I talked to a gentleman in customer service and the best he could do was offer up to $250 off a new shade. I said a new motorized shade is over...
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Company wrote 0 private or public responses to the review from Oct 29.
1.0
I liked
  • Person i interacted with is great
I didn't like
  • No repair services
#1390713
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Hunter Douglas - Silhouette Blind Installer
We have had difficulty with our Silhouette blinds for three years now. They either fall down or won’t roll up all the way. Come to find out after our third blind being installed that our problem was the INSTALLATION. After our third attempt at having an installer that...
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Company wrote 0 public responses to the review from Oct 25.
4.5
#1388659
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New Honeycomb blinds that do not release all the way to the window sill. The dealer came out and added substantial weights to the bottom rail to achieve this - now the blind goes all the way down but is enormously heavy to raise. This puts extra stress on the brass...
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Company wrote 0 public responses to the review from Oct 19.
Anonymous
Anonymous

I am never ever going to order a Hunter Douglas product again! I agree with the cheap products they use. I have had so many breakdowns with the metal chain.

#1385659
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Hunter Douglas - Very cheaply made blinds

The new shutters were installed one year ago. Several slats have broken. The newly replaced slats have broken. The defect seems to be very cheap material that breaks and allows the screws to crack through the slats. They are the gear driven mechanical plantation shutters, with out the bars. They are constantly uneven, but the cheaply made materials is the biggest concern.
Company wrote 0 private or public responses to the review from Oct 19.
#1385367
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Hunter Douglas - Gear driven disaster

The slats keep breaking. Even with gentle opening and closing. Screws just come through the slats and break apart. Only one year old, but it has been happening over and over since 1month old, on different rooms.
Company wrote 0 private or public responses to the review from Oct 19.
2.1
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
#1385326
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Hunter Douglas - Not worth money

Hunter Douglas - Not worth money
I purchased Newstyle shutters for entire house in 2014. I have had several shutters warp and some hinges rust. Hunterdouglas said they wouldnt warranty either product. I was probably misled by salesrep.
Company wrote 0 public responses to the review from Oct 18.
1.7
Details
Additional Services
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
#1384820
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These top down bottom up shades have been a pain from the start. I sent one back to be repaired because it was very difficult to raise the blind. It was so hard I thought the string word break. They returned the blind and said nothing was wrong with it. Okay I...
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Company wrote 0 public responses to the review from Oct 15.
Anonymous
Anonymous

Why don't you just throw those stupid blinds in the garbage! I hate Hunter Douglas blinds. Nothing but a rip off! The roll up and roll down chains are so cheaply built and the...

#1381752
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