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Some of the 14 Duette blinds would not dock properly at the top. Response was yes that is problem and it is touch and go.

Some might dock, others might not. Just the luck of the draw. That shocked me. Another would not lower to the floor.

The motor on another was grinding and had to be replaced, now on the 3d replacement. 4 months later hoping to have the final replacement of one blind installed next week. Hunter Douglas do not return calls or answer correspondence a clear indication they simply donโ€™t care.

Almost $20,000.00 later, all I can say is that am disgusted and hope whoever reads this takes this as fair warning to stay away from Hunter Douglas blinds. I was completely stupid and taken for an expnsive ride that I will likely regret until the day they are replaced.

Reason of review: Damaged or defective.

Preferred solution: Full refund.

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We also paid about 25K for motorized Silouette. This was the heavily rebated price during he end of year special in my area.

It took a few month to get everything properly set up.

Changing all of the batteries that came with the install made a big difference. In spite of the insistence of the phone support people that the batteries should not make a difference, after several hours of phone support, I ended up getting a tech to come over and he got things working, but it needed that all batteries be replaced.

All thing considered, the system is fun when it works and its been working. The major ongoing issue is the battery life.

We have 4 floors and about 15 windows. 12 batteries per window that need changing fairly regularly.

It is starting to become really annoying.

I would likely not recommend this system to anyone who asked.

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