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2.0

Purchased their sillouette shades- $1,400 for 1 set of window shades for a large window. For that price, should be perfect right?

I've spent most of the 7 years I've owned them with a sheet in my window, either sending them to be repaired, or waiting for them to be repaired. The first time they broke, I sent them in to be fixed, and they did fix them. But they broke again within about a month. Terrible product, though they do look nice, and when they did work, i enjoyed them.

Hunter Douglas is not a responsive company. Absolutely terrible customer service.

I'm giving up and calling another company and throwing these away. what a rip off.

Reason of review: Damaged or defective.

Monetary Loss: $1400.

Preferred solution: credit towards a new set of blinds..

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