i purchased very expensive silhouette shades for my home. Part of the buying decision was the lifetime warranty for replacement of defects.
The glue that holds the inside panels to the outside sheers has come off and some of the inside panels have fallen. Hunter Douglas claims this is due to normal wear and tear and they aren't responsible. This shade is in a window that doesn't get opened and the shade doesn't get manipulated - it just hangs there. One rep offered to have me send it in for a warranty inspection, another said that they guaranteed me if I did that, it would be rejected as a warranty claim.
Apparently the lifetime of a Hunter Douglas shade is 12 years according to their customer service reps.
Beyond that it is the customer's responsibility for "normal wear and tear". I will never buy from this company again - their warranty claims are misleading and they obviously just want people to spend more money on their products that don't hold up.
Product or Service Mentioned: Hunter Douglas Sheer Blinds.
Reason of review: Warranty issue.
Monetary Loss: $400.
Preferred solution: I just want to warn others. HD already said that 12 years is the expected life span and they won't honor the warranty..
I liked: Got back to me in a timely manner, Other shades with same defect were replaced before, Previous replacement silhouette shades are holding up just fine.
I didn't like: Misleading warranty, Unpublished meaning of lifetime to actually be 12 years.