Hunter Douglas is a company that is cleverly design to rip you off 1. All repairs have to be send to factory, sent by DEALER( the one that sold prod.)If dealers goes out of buss.
you are on your own. 2.Very few dealers available and they have no access to parts. 3. If they have a new product, they discontinue parts of previous model to force to replace perfectly fine (8 years old)blinds at significant cost to you.
3.Lifetime warranty means nothing. After 5 years you should trash what you have(Thousands of $ worth) because parts are no longer available to repair. 4.Costumer service has a disclaimer to tell you the Warranty is up so too bad, and by the speech you know they use it frequently, well lawyered up and memorized.
5. THEY NEVER TELL YOU OR SEND A WRITTEN WARRANTY THAT CLEARLY STATES WHAT COVERS AND FOR HOW LONG!!!!!!!!!
Product or Service Mentioned: Hunter Douglas Customer Care.
Reason of review: Warranty issue.