Hunter Douglas Reviews and Complaints
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4
Issues
resolved
115
Total
reviews
$190K
Claimed
losses
$3.5K
Avg
loss
42.9K
Page
views
What was your experience with Hunter Douglas?
Customers don't like
- Customer service
- Warranty avoidance
- Unsatisfactory resolution for defective product
Customers like
- Product looked good
- Was ok until my blinds started breaking strings
- Our design consultant
I almost ordered HD's EverWood Blinds for our new house until I stumbled upon this website after doing some homework. Given the cost of HD's blinds, we decided it was worth some research before finally pulling the trigger. However, based on the horror stories on this...
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It's the second time I have problems with your Mexico City distributors. I bought a Odysee Room Darkening Color blind (and paid a ridiculous amount for it, with the guarantee still applying), and it stopped working more than two weeks ago. Immediately I called a second...
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Ciudad De México, Ciudad De México
I didn't like
- Deceitful warranty
- Quality of blinds and hd staff
- Sucks
I attempted to have the fabric replaced on my Silhouette blinds. The motor is fine, but the cat created two huge tears in the fabric. I was prepared to pay $800 for a fabric replacement. The issue is that Hunter Douglas will not replace fabric. Their not repairing...
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Product
I liked
- Beauty of the product
I didn't like
- No repair services
i purchased very expensive silhouette shades for my home. Part of the buying decision was the lifetime warranty for replacement of defects. The glue that holds the inside panels to the outside sheers has come off and some of the inside panels have fallen. Hunter...
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Anonymous
The warranty is product lifetime, not yours. Anything exposed to direct sunlight will eventually degrade. Yes, that includes top of the line Hunter Douglas shades. Normal wear...
Anonymous
Did you ask for assistance from Hunter Douglas or from the person or company where they were purchased? One of my clients had a delamination problem with one of their shades a...
Product
I liked
- Other shades with same defect were replaced before
- Previous replacement silhouette shades are holding up just fine
- Got back to me in a timely manner
I didn't like
- Unpublished meaning of lifetime to actually be 12 years
- Misleading warranty
The blinds warp causing creases when they hang. HD has replaced them twice (even though I suggested that we try a different type of blind) and it keeps happening. They’ve now said it is “our environment” and not their issue. Our climate controlled condo in Florida has...
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Donna Kerr
As a dealer for over 20 years I kicked Hunter Douglas out of our store and threw the samples over a cliff LOL, I can say they warp because the *** wood comes from China. Hunte...
I ordered soft touch motorization shades and spent a ton of money!! Within 24 hours of having them installed, blind got stuck in the motor. I was able to get it out and continues to stick The other blind is making a clunking noise and not rolling smoothly. I called...
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I didn't like
- Customer service
Our old house had all HD blinds but we moved to a new house and started ordering HD blinds for the new place. We started by ordering 11 Hunter Douglas blinds. However, when we received the blinds 5 of the 11 were made incorrectly and were to small for the windows....
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The staff do not know how to look at problem and help sort it. They simply cannot think to seek advice from someone who may know something. They would rather not have an order processed then to take it further and get it sorted. They are happy not to have a sale!!!!!...
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I didn't like
- Staff are rude
I have my honeycomb shades for 15 years. When the parts began to wear I requested new parts and they were sent within 2 weeks. They stand by their product and charge 0 for replacement parts. No other company does that except maybe Hammacher Shlemmer (that I know of)....
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purchased the 4 way wand control their newest product and all they do is jam they never work I have spent 8 thousand dollars and it is total loss No support to replacements and very expensive DONT EVER BUY HUNTER DOUGLAS II CALL AT LEAST ONCE A MONTH TO HAVE REPARIS...
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We bought over 25- Pirouettes shades for our home 4- years ago from a reputable shutter company. Some are battery operated which is a pain to get up on a ladder to change 12- ...
I've sold Hunter Douglas products along with other brands since 1998 and have never had a problem with the Hunter Douglas customer service department. They have always respond...