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I have an appointment this coming Tuesday with HD to measure, and give estimates. I'm glad I decided to research this first. I'm going to cancel! I have a life policy I live by. Anything can, and most likely will, at some point will have issues. It doesn't matter what...
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I liked
  • Product looked good
I didn't like
  • Other peoples experiences with customer service
#1077634
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I have hunter douglas blinds in 2 of my rooms and they both are broken. I called customer service 3 months ago and they send me parts to DIY the repair. I am not the most capable person to do this, so spend some money to get someone to come fix it. They told me that...
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1.5
#1076055
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I want to complain about the service that I been promised but not received. I spent $1700. on an remote window cover above the bathtub. Ms. Chris initially helped us and was a perfect representative, then she was reassigned and handed us off to another representative...
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Anonymous
Anonymous

I apologize, but you haven't provided much solid information here.Did you pay in advance for an installation that was never begun or only partially completed ? Have you paid ...

#1068819
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Hunter Douglas - Simple Review #1470715891
1/1

Short Review on August 09, 2016

Hunter Douglas
#897128
2.3
Details
These people should not be writing apps or software. Total waste of time and money.
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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
Website
I purchased 10 duette blinds 25 years ago. Not only were they were beautiful and energy efficient, customer service was fast and courteous, even 20 years after purchase. When I remodeled our home of course I chose Hunter Douglas. This time I chose the Architella, lite...
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Anonymous
Anonymous

Having problems with skyline blinds

3.0
#1065104
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I purchased 17 blinds at a cost of just over $5000. A year and a half after they were installed, several of them started creeping up the window and would not close completely. When I called about having them recalibrated, I was told I would have to ship them to Toronto...
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2.3
#1062005
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WE have had our blinds from a reliable dealer, interiors retail store in santa fe , new mexico We have loved the blinds when they fun ction normally..for 1 year. Two or three times in the last year we have had a few adjustment call outs.. and one major...
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#1044589
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We have been a dealer for Hunter Douglass for 20 years. they force us too buy books and samples we may not even want or we loose the discounts and on top of that IF we do not buy the program the close the account forcing us too fight for parts and difficult too service...
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3.5
#1043522
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Hunter Douglas - Don't buy into the claim of lifetime warranty - it is false.
i purchased very expensive silhouette shades for my home. Part of the buying decision was the lifetime warranty for replacement of defects. The glue that holds the inside panels to the outside sheers has come off and some of the inside panels have fallen. Hunter...
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Anonymous
Anonymous

I would love 12 years...we got one and they are being pissy about a c Ailey rotor or some part that has not in anyway been abused

Anonymous
RT

HD will not honor my lifetime warranty, either. They now claim my lifetime warranty is only good for 7 years on their defective pull-cord system. The pull-cords do are too thi...

1.8
I liked
  • Other shades with same defect were replaced before
  • Previous replacement silhouette shades are holding up just fine
  • Got back to me in a timely manner
I didn't like
  • Unpublished meaning of lifetime to actually be 12 years
  • Misleading warranty
#1023643
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I have 44 Hunter Douglas battery-operated (PowerView Motorization) blinds in my house - installed 6 months ago. I have had nothing but problems with them sometimes some just won't open or close - and it varies from day to day - this is embarrassing in front of guests...
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Anonymous
Anonymous

We were having the same issue (blinds acting all strange and we would have to replace the batteries all the time). Our shutter company called us today and said Hunter Douglas...

Anonymous
Ike

Have the same problem. The moterized unit is training battery life because of bad software. There had been a recall to replace motor unit, which will solve problem. Call hunte...

1.0
#1022782
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I purchase blinds for my house and decided to order "wood" blinds as I was told they were better, and the price was higher than regular "faux" blinds Well...there was a number of issues from the beginning: 1. The staining on the slats was uneven and missing spots 2....
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Anonymous
Susan

We have experienced a very similar issue with Hunter Douglas Shutters (bad quality in the first shipment, took a few month for them to agree to remake and the replacement was ...

2.6
I liked
  • But the communication was not properly processed
  • Person i interacted with is great
  • She did her best to help
#1021990
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