Hunter Douglas Reviews and Complaints
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4
Issues
resolved
115
Total
reviews
$190K
Claimed
losses
$3.5K
Avg
loss
42.9K
Page
views
What was your experience with Hunter Douglas?
Customers don't like
- Customer service
- Warranty avoidance
- Unsatisfactory resolution for defective product
Customers like
- Product looked good
- Was ok until my blinds started breaking strings
- Our design consultant
Motarized blinds fail frequently under normal use. 1- entire unit disconnects from brackets and falls to the floor causing damage to window frame and wood floor. Has happened on multiple blinds. 2- blinds don’t close all the way to the top leaving a 1 inch gap. This...
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I liked
- Product looked good
I didn't like
- Product quality or performance
Our old house had all HD blinds but we moved to a new house and started ordering HD blinds for the new place. We started by ordering 11 Hunter Douglas blinds. However, when we received the blinds 5 of the 11 were made incorrectly and were to small for the windows....
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My order # is 51299431 - ordered June 27, 2016. It is now May 23, 2018 and I am without anything on my glass doors. They are Vertiglides with India Silk material. First they were delivered without the correct parts, then the blinds where defective. Now the carriers...
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I liked
- Working with arizona blinds
My advice, save the extra money and don't buy Hunter Douglas Blinds. How many of you plan to be in the same house in 5 years, ten years, etc from now? The warranty does not transfer. I purchased a home 10 years ago and the previous owners had purchased Hunter Douglas...
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I didn't like
- Quality of product
- Warranty
- Service regarding warranty
Although Hunter Douglas has some very nice designs, I am now very disappointed with the customer service and longevity of the blinds. I purchased 3 different styles of blinds in 2008 for 2 rooms. In total, the cost was $6200 for 8 windows. I had no trouble in the...
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I liked
- Originally liked the style selections
I didn't like
- Not enough product description for purchase
- Customer service
- Changes to product without alerting consumer
Had new whole custom *** install done. After 10 weeks of waiting all valences were not made the correct size and did not fit. Was told wait another 8 weeks for new valences. all blinds were power view and only would work with wall mounted remote and not app. Installer...
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I didn't like
- No customer service and product not as advertised
Roller shade in bedroom not measured correctly consequently new blind had to be remade. I called customer service to check on the new blinds on 4/28/18. Customer service reported that the blinds had arrived to the installer on 4/3/18. Customer service said that I would...
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I've been buying Hunter-Douglas blinds for years instead of cheaper ones because of their "lifetime guarantee" (which they no longer advertise; now they have, I think, a 7-year-guarantee). My blinds break ALL THE TIME. The store I bought them from used to ship them for...
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I liked
- Blinds
I didn't like
- Paying for constant repair and bait and switch about guarantee
I attempted to have the fabric replaced on my Silhouette blinds. The motor is fine, but the cat created two huge tears in the fabric. I was prepared to pay $800 for a fabric replacement. The issue is that Hunter Douglas will not replace fabric. Their not repairing...
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Product
I liked
- Beauty of the product
I didn't like
- No repair services
purchased the 4 way wand control their newest product and all they do is jam they never work I have spent 8 thousand dollars and it is total loss No support to replacements and very expensive DONT EVER BUY HUNTER DOUGLAS II CALL AT LEAST ONCE A MONTH TO HAVE REPARIS...
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