Update by user Nov 28, 2018
November 28, 2018 Hunter Douglas has made no attempt to contact me since my call and follow up message ay the end of October. What kind of company breaks their warranty by no longer manufacturing the main part, motor, and not offer the customer options?
The motor in my nonworking shade is first generation from 9 years ago and the company is now on the 4th generation of the motor. Why hasn’t the company kept parts from previous versions, or generations, to honor warranties? Having an issue past warranty, I expected to pay a fee to refit the blind.
The only option the company offers is the purchase of a new shade with a minimal discount. The new shade would still cost over $1,000.
Original review posted by user Oct 29, 2018
The motor of one of our 9 year old silhouette shades doesn’t work. The other two motorized shades work fine.....so far. I talked to a gentleman in customer service and the best he could do was offer up to $250 off a new shade. I said a new motorized shade is over $1,000.
I told the guy he wasn’t being blamed, but the company certainly does not value its customers. At one time HD was synonomous with a quality product and customer satisfaction and service.
HD is on its third or fourth generation of motoized components, which makes me wonder why no recalls have been announced. At the very least, customers should have been notified with each change and have an opportunity to update the motors in the shades/ blinds.
Does anyone know how or where I can get the shade retrofitted with a new motor or at least convert it to the loop cord?
Product or Service Mentioned: Hunter Douglas Motorized Blinds.
Reason of review: Damaged or defective.
Monetary Loss: $1000.
Preferred solution: replacement with 60% discount or retrofit shade with new motor.
Hunter Douglas Pros: Person i interacted with is great.
Hunter Douglas Cons: No repair services.