Hunter Douglas
Reviews and Complaints
Blackout Blinds
I was having a hard time sleeping in the mornings as I had shutters that were not keeping enough light out. I contacted Homeworks Custom Interiors to inquire about the blackout blinds and explained what I wanted.
I was told that the blackout blinds would solve my problem. I had them installed and no they were not blackout totally. The sides of the blinds even with their casing allowed the light to come in. The top also had the same problem.
So Homeworks Custom Interiors suggested that I could put a valance on the top and sides to ensure that the room was in total darkness.Was not happy to have to put out another additional $400.00 to get blackout blinds but at the time was not told that I had any other option. Another thing that no one told us is that we would not be able to use our window any more,that the casing would prohibit the window being opened and closed. I told my installer that was not acceptable and they had to cut out a section on the bottom to allow the window to open. It did not look very nice but their was no other solution to this problem.
Hunter Douglas should insure that reps are aware of the imitations of their black out blinds. The blind started getting *** in the fabric and the plastic cord broke within 60 days. At this point I had enough and asked Homeworks to contact Hunter Douglas and tell them that I was not happy with the blinds.
Hunter Douglas did credit me back the monies but I had to use the credit on a Hunter Douglas blind which I ended up buying shutters again, but I was stuck with the side panels which I have packed away as I did not want them in the first place. Supplier and retailers need to ensure that they know about the product limitations so that customers can make a informed decision.
5 yrs life on 20 yr product
Shame on Hunter Douglas for selling 20k blinds motorized that should last 20 yrs but only last 5 years and giving no repair options on when they fail. They ask you to paid that kind of money with no product support.
They are a rip off company with no morals.
Short sighted money grubbers and don’t deserve their reputation as a quality product company. I will spread the word wide
Amazing Shades
I have my honeycomb shades for 15 years. When the parts began to wear I requested new parts and they were sent within 2 weeks.
They stand by their product and charge 0 for replacement parts. No other company does that except maybe Hammacher Shlemmer (that I know of).
When they are dirty I take them off and put them in a bath and it cleans them. They are extremely durable.
Any company that stands by its product is a company I want to deal with.
It's rare that it happens and most companies will give you a hard time before they are willing to send parts and even if they do they make you feel bad. I told them the blinds were over 15 years old and they didn't hassle me.
Will not allow consumer to purchase repair parts
I bought a house earlier this month that had Hunter Douglas Duette Honeycomb Blinds. One of the lift cords broke, which it seems this is not an uncommon occurrence, and so I contacted customer service to see if I could purchase a replacement kit or part.
I was told that I would have to go through a dealer to pay for the repair and they flat refused to send me the replacements. They provided me with a list of dealers where I could go to pay to have the blinds fixed.
What a load of garbage, just buy from a different company that will sell you replacement parts if you are inclined to do the work yourself.
- Refused to sell me repair parts
Preferred solution: I wan't to buy replacement parts so I can do the repair myself
Service chRges
Preferred solution: Repair product.
Don't honor lifetime guarantee
- Blinds
- Paying for constant repair and bait and switch about guarantee
Preferred solution: Full refund
Not worth the money
Inferior product
- Product quality and customer service
Charges for warranty service
When my Hunter Douglas window covering product failed while still under warranty, the company directed me to its nearest authorized repair service provider. This provider then charged me to repair the covered product.
Hunter Douglas declined to refund the charge, stating that its warranty does not cover charges for repair service.
A warranty is a promise to repair or replace as necessary within a stated time period.
So a "warranty" that requires the customer to pay for repair is no warranty at all. And that is a breach of contract.
So please be aware: even though you are paying more for a Hunter Douglas product versus other manufacturers, you are not necessarily getting a better product or better service.
- Service regarding warranty
Preferred solution: Full refund
SECOND time remote control blinds are broken; customer service hopeless
I have a patio door sized roller shade operated by remote control. I purchased through Costco but they no longer sell and the installer went out of business. The blind broke two years ago (due to cleaning lady error) and was out for repair for eight weeks. The repair person (referred by Hunter Douglas customer service) was NOT happy as he wanted new sales vs. repair.
The blind is now stuck in the up position. All attempts to repair on my own (batteries, manual switch, etc.) haven't worked. Hunter Douglas Customer Service sent a new battery storage container, thinking that might be the problem....and, of course, they sent the WRONG one.
The whole purpose of these blinds is to protect the wood floor and oriental rug for a Western exposure window. Once again, it is summer and the blind is broken.
I am so frustrated with this product. If I had known, I would have NEVER purchased a remote control product.
- Pro
- Product quality and customer service cavalier attitude
Preferred solution: Let the company propose a solution
Three Weeks Installed With Problems
Poor support from Hunter Douglas for their overpriced blinds.
I purchased Lite Rise blinds for six of my windows costing several thousands of dollars. Every one was cheaply made, failed several times requiring repair costs to me and I received virtually no support from Hunter Douglas.
My recommendation would be to look for alternatives other than Hunter Douglas since they are very expensive, prone to failure and not backed by Hunter Douglas as an expensive product should be. Do not, I repeat, do not buy a Lite Rise blind from Hunter Douglas! Most discouraging is the fact that the place where I purchased the blinds simply tells me that my problem is with Hunter Douglas! I guess that tells you their confidence in the product they sell.
By the way, every failure of each blind was the same...the rope fails after about 1.5 years and each blind costs more than a $1000. Not a good return on investment in my opinion and something to think about when thinking about Hunter Douglas.
Preferred solution: Let the company propose a solution
WORST SERVICE- IMPOSSIBLE TO APPLY GUARANTEE
- Deceitful warranty
- Sucks
- Quality of blinds and hd staff
Preferred solution: Let the company propose a solution
Buyer Beware - DO NOT BUY ANY HUNTER DOUGLAS MOTORIZED BLIND
Terrible customer service. Defective product.
Ordered Silhouettes for our panoramic windows. It is a 2 in 1; meaning two blinds on one system.
Product failed right out of the box. The left side would not lower. Considering the amount of money we had spent, we requested new ones be made. The second set failed 6 months later.
First the left side and a few weeks later the right side. The blinds will only open partially, about 45 degrees and will become stuck 3/4 of the way up. One installer came out and determined it was the ratchet system ( whatever that may be), the second installer disagreed. Now we are at the point they will take the blinds down and send it in for repair.
The turn around is 3 weeks. We have been dealing with this since May 2017. Things move at a very slow pace, almost as if to see if you will get worn down and just quit. Deadlines are constantly missed.
Somehow we go from " the part will be in next week" to 3 weeks later I still haven't heard from them. I will not purchase another Hunter Douglass product. It is not worth the money and they do not stand behind their product.
Looking into what my legal options are at this point. I did not get what I paid for.
Preferred solution: Full refund
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Have not heard from Hunter Douglas concerning my order. Did not expect to receive any thing from them as customer satisfaction does not seem to be not a priority .