Our PowerRise Duette shades are about 5 years old. 2 out of our 4 shades cannot be raised or lowered due to the spooling mechanism for the string pulls. Basically, the spool rod has no guides for the pull strings. Therefore, randomly, the strings may become tangled or...Read more
I didn't like
- Bad product design
The company warranties only 5 years for the motor. You spend $2000 on a blind and after 5 years they tell you that if the motor goes you have to throw it out. Their motor systems have changed; they keep no parts; you can't even pay them or anyone to repair the blind...Read more
what's the point with purchasing pricey blinds such as Hunter Douglas? That's the conclusion we've come to after two miserable experiences dealing w their headquarters upon two warranty issues within the first 10 years. Mind you, the blinds were installed properly and...Read more
Hunter Douglas - Horrible Customer Service
It took 5 months and 6 visits (with a no show/no call as well) to get properly fitted shades. I was told 2 months ago I would get a $250 check for some reparation. I've never received it. DO NOT BUY HUNTER DOUGLAS.
Hunter Douglas Customer Care Review
Blinds are beautiful. Customer service at the store level sucks (can't get anyone to answer my calls) and Hunter Douglas corporate shifts the blame back to the store. I paid a good sum thinking this was a solid company. At the end of the day, I Could have done better with a budget company
Short Review on August 18, 2016
It's the installer whoever that you hired is to blame. I've own high end HunterDouglas products and very happy for what I got.
Short Review on August 09, 2016
These people should not be writing apps or software. Total waste of time and money.
Horrible blinds and even worse customer service. Their warranty is a lie! If anyone is considering blinds under no circumstances buy Hunter Douglas. From what I can tell they have turned into a pure scam of a company that had a good reputation but now they have changed...Read more
I purchased Hunter Douglas blinds with a lifetime warranty. After 1 year the thin cords started breaking and they said they said only the fabric was a lifetime warranty. Now my fabric has broke and they said there blinds only last 7 years so the fabric is not covered....Read more
I ordered 6 /1.5" Architella blinds. They cost over $3000. I am extremely disappointed! 2 were not working on day one. I had to pay a repairman to come fix two of them. One didn't even have the pulley engaged or assembled inside the headrail when he took it apart. It's...Read more
I have an appointment this coming Tuesday with HD to measure, and give estimates. I'm glad I decided to research this first. I'm going to cancel! I have a life policy I live by. Anything can, and most likely will, at some point will have issues. It doesn't matter what...Read more
- Product looked good
I didn't like
- Other peoples experiences with customer service
I have hunter douglas blinds in 2 of my rooms and they both are broken. I called customer service 3 months ago and they send me parts to DIY the repair. I am not the most capable person to do this, so spend some money to get someone to come fix it. They told me that...Read more
I want to complain about the service that I been promised but not received. I spent $1700. on an remote window cover above the bathtub. Ms. Chris initially helped us and was a perfect representative, then she was reassigned and handed us off to another representative...Read more
I purchased 10 duette blinds 25 years ago. Not only were they were beautiful and energy efficient, customer service was fast and courteous, even 20 years after purchase. When I remodeled our home of course I chose Hunter Douglas. This time I chose the Architella, lite...Read more
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