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2.1 Based on 17 reviews
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  • Customers like
    • Was ok until my blinds started breaking strings 2
    • Fabric design 2
    • Shades were nice before repair 1
  • Customers don't like
    • Warranty avoidance 4
    • Customer service 4
    • Quality 3

Purchased Nantucket blinds for new house and they were not cheap. One broke after 3 months, the second after 4 months and the third after 6 months. All three will not open. Two because of cheaply made product that parts inside the head rail failed. Now the third one because the cheap design of a string to open it came off in my hand. I wish I had never purchased this product. I have built 3 homes and owned 4 new homes and have put window... Read more

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I rent 2 rooms on Airbnb that have Hunter Douglas window blinds. After a recent guest departed I noticed to my horror that one of the expensive but really lovely roller blinds was broken. On inspection it appears my guest pulled very hard on the blind and totally destroyed the roller mechanism. This person must have been very mad because it would take a lot of force to do this kind of damage. Well I took the parts to the dealer where I bought... Read more

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In July 2016, ordered 13 custom Hunter Douglas blinds. Of the 13, 9 had to be re-ordered for various defects. Of the 9 reorders, 1 had to be reordered again for the same issue (fabric cut shorter than the width of the blind). As of mid Sept 2016, still have not obtained complete resolution to my issue. Strongly considering calling my credit card company, disputing the charge and going with a different vendor who has better product quality... Read more

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It's the installer whoever that you hired is to blame. I've own high end HunterDouglas products and very happy for what I got.

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Works one day, then doesn't work the next. HD support was unable to help, typical answers like reboot, reset (erase) all settings and start again. Works for a few days and then stops again. Sometimes it would lose shades and scenes. Usually the app just fails to connect. The old unit was sent back to Hunter Douglas for diagnosis and they confirmed something was wrong with the hardware. A new unit was sent, the HD rep came out and installed it,... Read more

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These people should not be writing apps or software. Total waste of time and money.

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I was told that the motorized blinds that i got would eventually be able to open and close by using an app (without the need of being on my wifi- currently i only can use the app if i am at home) I paid a lot of money for them and now according to customer service they have a completely new system that if i wanted to have the new system (with the app the works with any wifi, I will have to buy the new shades). Which of course i am not buying... Read more

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It took 6 months for Hunter Douglas to get my blinds order correct. They blinds with two different colors, then sent blinds with broken strings, then the wrong parts to install. Now six month after they finally got it right, the strings broke and I can't lift my blinds. I called customer service and they say I am responsible for taking the blinds down myself or paying someone to do it! Then I have to pay for shipping back to them to repair. ... Read more

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Hunter Douglas - Overpriced Junk
1 of 3

My wife and I built a new home last year and upon completion hired a local Hunter Douglas rep to install ( cellular shades ) window treatments. They looked beautiful when first installed, but I mentioned to the installer that two of the shades ( 5x7 ) were too heavy for the lifting mechanisms. She assured me they would be just fine. Well here we are 14 months down the road and the lifting strings ( and they are strings not cords ) inside the the... Read more

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Well, paid good $$ for them and was garruteed no hassle as long as i own them inthe home . After a while the place i bought them whent out of business . Finley found a place that would work with me ,and ship them back to mfg. To get re strung . Now what happens is that the plastic tabs on the bottom of the blind get brittle and brake over time then shade comes back all the way down and then has to be restrung! Now they have to be sent back to... Read more

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