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2.0 Based on 19 reviews
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  • Customers like
    • Was ok until my blinds started breaking strings 3
    • Fabric design 2
    • Shades were nice before repair 1
  • Customers don't like
    • Warranty avoidance 5
    • Customer service 4
    • Quality 3
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We ordered hunter Douglas shades which were pricey. The order took 8 weeks to make, two of the shades were defective and had to go back and for one of the shades that was installed it looks as if one side is flush to the side of window and the other has a gap where light comes in. It looks like the shade was made so that it wasn't evenly positioned from the top device going on down. Or the installation was poor. I wasn't impressed for the price... Read more

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We ordered 23 motorized window shades and 3 door shades. This was supposed to be the newest technology from Hunter Douglas. The cool thing was the app you can down load to operate your shades when not home. That was the only thing that worked consistently. The roller shades were installed, the app was down loaded into my iphone and ipad and the installer instructed us on how to operate the shades both with the remote as well as the app. In our... Read more

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purchased thousands of dollars worth of product from Hunter Douglas, several of the items were not operating correctly, instead of remaking the product they made me send it in, pay for shipping, then it still came back bad. I wouldn't recommend HD to my worst enemy. Go with Graber instead. They have been amazing. They are WAY to high priced too. NOT worth the PRICE or head ache. DO NOT BUY HUNTER DOUGLAS!! THEY ARE NOT WORTH IT. DO YOUR... Read more

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called the company because they refused to fix them. lifetime warranty a joke. they said customer abuse but no one would talk to me about it. I couldn't talk to anyone who even saw my blinds. when I asked to speak to a manager none where available. the worst customer service I ever had. spoke to 3 people and the last one told me I was in the wrong department. they gave me another number. the next person wouldn't talk to anyone in her company... Read more

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Blinds are beautiful. Customer service at the store level sucks (can't get anyone to answer my calls) and Hunter Douglas corporate shifts the blame back to the store. I paid a good sum thinking this was a solid company. At the end of the day, I Could have done better with a budget company

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Purchased Nantucket blinds for new house and they were not cheap. One broke after 3 months, the second after 4 months and the third after 6 months. All three will not open. Two because of cheaply made product that parts inside the head rail failed. Now the third one because the cheap design of a string to open it came off in my hand. I wish I had never purchased this product. I have built 3 homes and owned 4 new homes and have put window... Read more

Was this review helpful? 3 0

I rent 2 rooms on Airbnb that have Hunter Douglas window blinds. After a recent guest departed I noticed to my horror that one of the expensive but really lovely roller blinds was broken. On inspection it appears my guest pulled very hard on the blind and totally destroyed the roller mechanism. This person must have been very mad because it would take a lot of force to do this kind of damage. Well I took the parts to the dealer where I bought... Read more

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In July 2016, ordered 13 custom Hunter Douglas blinds. Of the 13, 9 had to be re-ordered for various defects. Of the 9 reorders, 1 had to be reordered again for the same issue (fabric cut shorter than the width of the blind). As of mid Sept 2016, still have not obtained complete resolution to my issue. Strongly considering calling my credit card company, disputing the charge and going with a different vendor who has better product quality... Read more

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It's the installer whoever that you hired is to blame. I've own high end HunterDouglas products and very happy for what I got.

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Works one day, then doesn't work the next. HD support was unable to help, typical answers like reboot, reset (erase) all settings and start again. Works for a few days and then stops again. Sometimes it would lose shades and scenes. Usually the app just fails to connect. The old unit was sent back to Hunter Douglas for diagnosis and they confirmed something was wrong with the hardware. A new unit was sent, the HD rep came out and installed it,... Read more

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